Frequently Asked Questions

Q1: What is the processing time for orders?

• A: Our typical processing time is 5 to 7 business days. This allows us to ensure that each order is carefully prepared and packaged.

Q2: What should I do if my order is lost or damaged during shipping?

• A: In the unfortunate event that your order is lost or arrives damaged, please contact the postal service directly. Once tracking information has been sent, Shae B Craftin' is not responsible for lost or damaged items.

Q3: Can I request a refund for my purchase?

• A: We do not offer refunds for any reason. All sales are considered final.

Q4: Can I return or exchange items if they are damaged or if I change my mind?

• A: We do not accept returns or exchanges, even for damaged items. Once a transaction is complete, it cannot be reversed or altered.

Q5: How can I contact the postal service if I have issues with my shipment?

• A: You can reach out to the postal service directly for assistance and resolution if you encounter any issues with your shipment or delivery.

Q6: How can I reach Shae B Craftin' for additional support or inquiries?

• A: For any further questions or assistance, please feel free to contact our Customer Support team at snbell30@gmail.com. We're here to assist you to the best of our ability.

If you have any other questions or concerns that are not addressed here, please don't hesitate to reach out to us. Your satisfaction is important to us, and we're here to help.